Frequently asked Questions

A deep cleaning is a thorough and detailed cleaning of a space. Furniture and items are moved away from walls (if not heavy) so corners, hard to reach places and crevices can be cleaned.

We work and charge by the job.

Once you submit your online questionnaire; please allow us 24-72 hours to respond with the quote.

Yes, depending on the answers to the online questionnaire. Note: videos insure quote accuracy.

Quotes are customized to each client as everyone has different spaces, circumstances and cleaning needs.

Our fees include labor, cleaning supplies/equipment and travel surcharge.

All NY appointment fees are subject to NYS sales tax.

Gratuity is not included in our quoted fee, but tipping is appreciated.

We are Bronx, New York based and we service all surrounding areas within a 30 mile radius. We service Bronx, Manhattan, Queens, Brooklyn & Long Island (Nassau County). We service some zip codes in the following areas with limited availability (a travel surcharge will apply): Staten Island, Long Island (Suffolk County) , Rockland County, Westchester County, New Jersey & Connecticut. Please contact us to see if your area can be serviced.

• You submit an online questionnaire.

• We email a quote to you.

• Once you accept the quote, we schedule an appointment.

• We email a service contract or email agreement.

• You sign the contract and make the deposit payment.

• You submit an online questionnaire.

• We email proposal to you.

• Once you accept proposal, we schedule appointment.

• We email service contract or email agreement.

• You sign contract. (make deposit payment for initial deep cleaning only).

Our deposit is 80% of quoted fee (pre-tax).

Balance due immediately on appointment date.

We accept Zelle and Venmo for residential clients. Business checks, Zelle, EFT and Bill.com for commercial clients.

Timing will depend upon how many cleaners are assigned to the job and the condition of the property.

For the most part, all you have to do is give us access to your space.

Upon arrival a walk-thru consultation is provided. We then require that clients step out (with pets if any) for the duration of the service.

We leave this up to you, whatever you feel most comfortable with.

• A family member or friend can let us in.

• You can leave a key under the door mat on the day of cleaning.

• You can give us the code to the garage or a lock box.

• You can leave the door unlocked on the day of cleaning (if you are comfortable).

We use a combination of traditional and green products. Upon request, we can use green, eco-friendly products only or we can also use any of your products, if you prefer.

If we miss an item included in the work specifications…just contact us within 24-48 hours of your cleaning and we will schedule a cleaner to come fix the issue as soon as possible.

Client will be subject to a cancellation fee if any of the following occurs:

• Client cancels service within (3) days of scheduled service date.

• Client reschedules appointment to a different date and within (3) days of scheduled service date.

• If Sierra Cleaning Services Inc. shows up to Client’s address on service date/time and is unable to obtain access to property, or reach/communicate with Client.

We usually book about (2) weeks in advance. Last minute bookings work out sometimes. Reach out to us and ask about availability.

A deep cleaning is always initial. A client who receives our initial deep cleaning, can schedule follow-up a basic cleanings with us within the first (2) months after deep cleaning. After (2) months, another deep cleaning would apply.

Deep cleaning of a vacant property is as much work as cleaning a furnished property. During our Move-In/Out Deep Cleaning service, we clean items such as interior cabinets , closets , oven, behind major appliances, window tracks etc. Things we don’t clean and include on our General Deep Cleaning service of furnished property.

These services can be added to any package for an additional fee (if not included in your package already)(these are not stand-alone services): Interior kitchen cabinet cleaning, oven cleaning, interior refrigerator cleaning, freezer cleaning, cleaning behind stove/refrigerator, wall cleaning, window blinds cleaning (upon inspection), heater cleaning (upon inspection) and organizational services.